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FAQ

Where do you delivery?

Delivery is available to any mainland UK addresses, a small surcharge may be added to orders being delivered to UK offshore locations including Northern Ireland, Isle of Man & Scottish Islands. We use a combination of Royal Mail & UK next day Courier services depending on the size & value of your order. We can also ship throughout Europe & the rest of the World; prices are available on request of a quote.

Do you charge a Set up costs for logo designs?

Set up costs are subject to quantities ordered and the quality of art work provided, please email us with your requirements and a copy of the art work you would like printed or embroidered.

Can I order a sample product?

Samples of all our products & services are available on request, all samples will be charged at the full price are charged in full prior to dispatch. They can however be returned to us for a full refund minus the postage charge or used in any future order you place with us. Please contact our customer service team for any sample requests you may have: info@logodirect.co.uk

What payment methods do you offer?

We accept all major credit and debit cards directly through our secure payment gateway on the website, larger trade customers can also apply for a Trade Credit Account (subject to acceptance) .

How long will my order take to process?

Embroidered and printed items usually take between 7-10 working days from you approving the artwork. If any delays are encountered our customer service team will keep you fully advised of any changes to the expected deliver time for your order.

How do I proof my artwork?

We will always produce a proof for any new logos and designs we create for you. Once we receive your art work we will start to work on the creation of your print or embroidery design, once this has been completed our studio designers will email you a proof to sign off. If required we can also send you a sewn sample on a test swatch of fabric. Once the proof has been signed off by the customer no changes can be made to the design and we are not responsible for any errors in the supplied art work.

Can you supply bespoke garments & items?

Yes, our team has many years of design & manufacture experience and we are confident that we can source any special requirements you may have. Please contact our team at info@logodirect.co.uk with your requirements and one of our account managers will contact you directly to discuss your needs in more detail.

I’m not sure what items are best for me, can you help?

No problem, our customer service team is available Monday – Friday 9am-6pm and will be more than happy to help and advise you on any of our products or services. We are also available via email 24/7 and will always try to answer all enquires as quickly as possible.

Which file formats do you accept for artwork?

For embroidery & heat transfer print we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. Your files can be uploaded directly from our website when you make your product choice. Please remember we will always provide you with a proof before proceed with your order.

What is your returns policy?

  1. You may return any item bought from our standard range* within 30 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
  2. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
    • Goods that have been embroidered, decorated or printed.
    • Goods that have been assembled in line with your requirements.
    • Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
  3. This does not affect your statutory rights.

* Our standard range is any item available on our website and does not include special colours or sizes.